Refurbished Phones — 90-Day Warranty

All refurbished smartphones sold by Renova Mobile are covered by a 90-day warranty from the date of purchase. This warranty covers:

• Hardware defects not caused by the customer
• Battery performance issues (where battery health was disclosed at time of sale)
• Screen or component failures unrelated to physical damage
• Software issues caused by factory defects

Repairs — 30-Day Warranty

All repair services carried out by Renova Mobile are covered by a 30-day warranty from the date of repair. This covers:

• Faults directly related to the repair performed
• Part failures on components installed by our technicians

What Is Not Covered

The following are excluded from all warranties:

• Physical damage (drops, cracks, liquid damage) occurring after purchase or repair
• Damage caused by unauthorised third-party repairs or modifications
• Software issues caused by user-installed apps or updates
• Lost or stolen devices
• Normal wear and tear
• Devices with tampered or removed serial numbers

How to Make a Warranty Claim

1. Contact us via our Contact page or email us directly.
2. Provide your proof of purchase (order number or receipt).
3. Describe the issue and, where possible, include photos or a video.
4. We will assess the claim and advise on repair, replacement, or refund options within 3 business days.