Terms and Conditions

Please read these terms carefully before using our services or purchasing from Renova Mobile.

Last updated: May 2026

1. Trade-In Inspection Rules

All trade-in devices are subject to physical and functional inspection by Renova Mobile staff. The final offer provided after inspection may differ from any initial online quote if the device condition does not match what was described. Renova Mobile reserves the right to revise or withdraw an offer based on inspection results.

By submitting a device for trade-in, you confirm that:

• You are the legal owner of the device or have authorisation to sell it.
• The device is not reported stolen or subject to any finance agreement.
• All personal data has been backed up and the device has been factory reset prior to handover.

2. Device Ownership Confirmation

By trading in or selling a device to Renova Mobile, you warrant that you are the rightful owner of the device and that it is free from any encumbrances, finance agreements, or theft reports. Renova Mobile may conduct IMEI checks and reserves the right to refuse purchase of any device that appears to be stolen, locked, or subject to a finance plan.

Providing false information regarding device ownership is a serious matter and may be referred to relevant authorities.

3. Refund Policy

Refurbished Phones: We offer a 90-day warranty on all refurbished devices. If a fault covered under warranty arises, we will repair, replace, or refund the device at our discretion. Change-of-mind returns are accepted within 7 days of purchase, provided the device is in its original condition and packaging.

Repairs: Repairs are covered by a 30-day warranty. If the same fault recurs within 30 days, we will re-repair at no charge. Refunds on repair services are not available once the repair has been completed, unless the repair has failed to resolve the original issue.

Trade-Ins: Once a trade-in has been accepted and payment issued, the transaction is considered final. Renova Mobile does not accept returns of traded-in devices.

4. Data Responsibility Disclaimer

Renova Mobile strongly advises all customers to back up and factory reset their devices before submitting them for trade-in or repair. While we take reasonable precautions, Renova Mobile accepts no responsibility for any loss of data, personal information, or files remaining on a device submitted to us.

By submitting a device, you acknowledge that Renova Mobile is not liable for any data loss or privacy breach resulting from data left on the device.

5. Pricing and Availability

All prices displayed on our website are in Australian Dollars (AUD) and are subject to change without notice. Product availability is not guaranteed and may change at any time. Online quotes are estimates only and are subject to device inspection.

6. Limitation of Liability

To the extent permitted by Australian Consumer Law, Renova Mobile's liability is limited to the repair, replacement, or refund of the product or service in question. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

7. Governing Law

These terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of Australian courts.

8. Contact

If you have any questions about these terms, please contact us.